Shipping Policy

Last Updated: September 25, 2026

Thank you for shopping with us. We currently offer delivery across Pakistan and aim to provide a fast, reliable, and convenient shipping experience.

1. Delivery Areas

We deliver orders to most cities and areas across Pakistan, including major cities, towns, and selected remote locations.

Delivery availability may vary depending on the courier service and the customer's location.

2. Delivery Time

Orders are generally delivered within:

• Major Cities: 2–5 business days

• Other Cities & Areas: 3–7 business days

• Remote Areas: 5–10 business days

Delivery times are estimates and may vary due to weather, public holidays, courier delays, security conditions, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you place your order.

From time to time, we may offer Free Shipping or promotional shipping discounts on selected orders.

4. Cash on Delivery (COD)

We may offer Cash on Delivery (COD) for eligible locations in Pakistan.

For COD orders, payment must be made to the courier at the time of delivery.

We reserve the right to contact customers to confirm COD orders before dispatch.

5. Order Processing

Orders are normally processed within 1–2 business days after receiving the order.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you may receive tracking information where available.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• Complete address

• City

• Area/locality

• Active phone number

If an order cannot be delivered because of an incorrect, incomplete, or unreachable address, additional delivery charges may apply for re-shipping.

7. Failed Delivery / Refused Orders

If a customer refuses to accept a confirmed COD order or is repeatedly unavailable at the provided address, the order may be returned to us.

For future orders, we may require advance payment or confirmation before dispatch.

8. Delayed Deliveries

Although we work with reliable courier services, delivery delays can sometimes occur due to circumstances outside our control, including:

• Severe weather

• Public holidays

• Road closures

• Security restrictions

• Courier operational issues

• High-volume periods

• Natural disasters or other unforeseen events

We will make reasonable efforts to assist customers in tracking delayed shipments.

9. Damaged Packages

If your package appears seriously damaged or tampered with upon delivery, please contact us as soon as possible with photographs/videos of the package and product.

We will review the issue and assist according to our return/refund policy.

10. Contact Us

If you have any questions about your order or delivery, please contact our customer support team through the contact details provided on our website.

Thank you for choosing us. We appreciate your trust and business.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rba6080@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rba6080@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rba6080@gmail.com.